This incident has been resolved. All KYC checks for new accounts should now resume as normal.
Posted Sep 16, 2022 - 11:36 BST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Sep 15, 2022 - 20:30 BST
Identified
We have identified an issue with our third party KYC provider that is blocking PEPs, Sanctions and Adverse Media checks from being created. If your accounts require these checks, their activation may be delayed. We have identified the cause of the issue and we are working to fix it.